Cancellation Policy

CANCELLATION POLICY In the event you would like to reschedule or cancel your appointment, you may do so on this website or by messaging us, any time up to 48 hours before your scheduled appointment. If you miss an appointment without contacting us within the required time, this is considered a missed appointment and will result in a 50% charge of service with the payment information on file. SAME DAY CANCELLATIONS In the event you would like to reschedule or cancel your appointment, but fail to notify until the same day of your session, this is considered a missed appointment and will result in a 75% charge of service with the payment information on file. Without proper notice, there is no time to refill the spot with other clients or students waiting for an appointment. NO SHOW NO CALL POLICY Missing your appointment without notifying PURE NINE BEAUTY before your appointment time will result in 100% charge of service with the payment information on file. If the client wishes to book again, the totality of a new booked appointment must be paid upon booking. Regardless of the reason, the consequences and losses PURE NINE BEAUTY face do not change, therefore the policy penalty does not change. LATE POLICY If a client is more than 15 minutes late for a scheduled appointment, we will consider this a missed appointment. Missed appointments with communication will result in a 50% charge of service with the payment information on file. Being over 15 minutes late without communication is considered a “No Show, No Call” which will be dealt with as explained above. If the client wishes to book again, the associated fee must be fulfilled in order to put down a new deposit for a new appointment. If second appointment is not honored, client will be banned from future booking. DEPOSIT TRANSFERS In the event a client reschedules their appointment (prior to the 48 hour notice window), the original deposit can be moved to a new session within 3 months of the originally booked date. Any time after 3 months, a new deposit is required. Deposits are non-refundable and non-transferable. PAYMENT TERMS PURE NINE BEAUTY requires payment on completion of your appointment unless an alternative arrangement is made. Non-refundable deposits are made at the booking of the appointment in order to secure a spot. Deposit is deducted from total cost of service which is due the day of your appointment. Remaining balance must be paid in full. We accept cash or card payments.

Contact Details

• 24 Lichfield Road, The Royal Town of Sutton Coldfield, Birmingham, Sutton Coldfield, UK

  +447394474085

  pureninebeauty@gmail.com